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Delivery
Our £15.00 delivery charge is for the dundee area at present please phone us on 01382322023 for delivery charges elsewhere. Some of our goods are flat packed for easy assembly and some are ready assembled and are delivered to ground floors only except where lifts are provided. Deliveries in most cases will take place within 14-21 working days unless otherwise agreed in writing by the two parties. Parties meaning the buyer and the seller. When an order contains more than one item all items will be delivered at the same time once all items are available. Dates and times quoted for delivery are approximate only. We shall not be liable for any direct, indirect or consequential loss, costs, damage charges, or expenses caused directly or indirectly by any delay in delivery. In cases where a delivery date has been agreed with the buyer but the customer is not present to receive the delivery we reserve the right to charge the customer a minimum of £15.00 to cover part of our costs for the failed delivery.
Returns
When you purchase from a distance on-line or by e-mail (without having seen the goods at all) you have a statutory right to a 7 day 'cooling off' period from the delivery date when you can return the goods to us. You can return the goods to us and we will process a refund (excluding the delivery cost). The item must be returned to us safely within 7 days in the same condition as it was delivered to you i.e. in the original packaging, new, unused, unmarked etc. Alternatively, if you wish to have the return items collected by us we will be happy to provide a quote. Any item showing signs of damage wear & tear or mishandling will not be accepted by us. Please note: the cooling off return period does not apply to goods purchased via our shops or showrooms or after having viewed the goods already.
No credit or refund will be given for any goods ordered in error by the customer. No credit or refund will be given for any goods damaged due to incorrect handling or storage or due to any misuse by the customer.
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