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Delivery
Our £15.00 delivery charge is for the dundee area at present please phone us on 01382322023 for delivery charges elsewhere. All our goods are flat packed for easy assembly and are delivered to ground floors only except where lifts are provided. Deliveries in most cases will take place within 14-21 working days unless otherwise agreed in writing by the two parties. Parties meaning the buyer and the seller. When an order contains more than one item all items will be delivered at the same time once all items are available. Dates and times quoted for delivery are approximate only. We shall not be liable for any direct, indirect or consequential loss, costs, damage charges, or expenses caused directly or indirectly by any delay in delivery. In cases where a delivery date has been agreed with the buyer but the customer is not present to receive the delivery we reserve the right to charge the customer a minimum of £15.00 to cover part of our costs for the failed delivery.
Returns
When you purchase from a distance on-line or by e-mail (without having seen the goods at all) you have a statutory right to a 7 day 'cooling off' period from the delivery date when you can return the goods to us. You can return the goods to us and we will process a refund (excluding the delivery cost). The item must be returned to us safely within 7 days in the same condition as it was delivered to you i.e. in the original packaging, new, unused, unmarked etc. Alternatively, if you wish to have the return items collected by us we will be happy to provide a quote. Any item showing signs of damage wear & tear or mishandling will not be accepted by us. Please note: the cooling off return period does not apply to goods purchased via our shops or showrooms or after having viewed the goods already.
No credit or refund will be given for any goods ordered in error by the customer. No credit or refund will be given for any goods damaged due to incorrect handling or storage or due to any misuse by the customer.
Colour and Finish Variation
Every reasonable effort is made to ensure colour and finish consistency but our products are hand finished and fabric, leather and wood colours/stains and dyes vary among batches. Wood products will exhibit natural variation in colour and grain. We advise that you purchase different items from a range at the same time to ensure a good colour match.
The Indian, Mexican Ranges of furniture in particular have a rustic appearance and feel. They are manufactured using traditional hand skills and will contain blemishes such as small surface cracks, knots, splits and holes which will not affect the structural integrity of the furniture. These will usually be sanded, filled and stained for optimum visual effect. The simple quality of this solid furniture is reflected in the price.
PARKYS FURNITURE AND RUG STORES
FREQUENTLY ASKED QUESTIONS,
And furniture,bed,mattress and Rug care;
Q WHY SHOULD I BUY FROM PARKYS STORES?
Parkys stores have been supplying consumers with unbeatable priced furniture and beds for over about 30 years. Our diverse and user friendly website displays products suitable for both home and contract use with competitive prices and a rapid delivery service also with having local shops your safer buying from us as we can fix any problems right away.
Q DO YOU HAVE A SHOWROOM?
Yes our shops are our showrooms located at unit 4 Seagate Dundee and 114 high street Arbroath which are open from 9am - 5.30pm Monday to Saturday and 12pm till 4pm on sunday with a team of experienced personnel to assist you.
Q CAN I COLLECT FROM YOUR SHOWROOM/WAREHOUSE?
Yes you can collect goods from our showroom and warehouse by prior arrangement.
Q I AM CONCERNED ABOUT BUYING ONLINE - IS YOUR SITE SECURE?
Our website uses modern server technology making it safe and secure when buying on line. All credit/debit card transactions are safe.
Q WILL MY DETAILS BY PASSED ON TO A THIRD PARTY?
NO - under no circumstances do we ever pass your details on to a third party.
Q DO YOUR PRICES INCLUDE VAT?
Yes all our products include VAT
Q WHICH PAYMENT METHODS DO YOU ACCEPT?
We currently accept all major credit and debit cards . Cheques may also be posted to our shop address and should include your name address and cheque guarantee card no. on the reverse.
Q HOW DO I PLACE AN ORDER?
There are three simple ways to place your order with us.
1. Using our secure Ecommerce website
2. Telephone us on 01382322023
3. Coming into one of our stores.
Q WHAT HAPPENS AFTER I PLACE MY ORDER?
When your transaction is completed, our automated system will send you a receipt by Email detailing your purchase with your order number: please keep this safe as you will need it for tracking your order. This will be followed by a receipt in the post or delivered with your goods.
Q HOW CAN I CHECK ON THE PROGRESS OF MY ORDER?
You may contact us by telephone or Email during business hours to check the progress of your order. Please ensure you have your order number to hand.
Q DO YOUR PRICES INCLUDE DELIVERY CHARGES?
No Dundee order charges are £15.00 other areas vary and are subject to delivery location and order size please phone as we will try to deliver anywhere.
Q HOW LONG WILL MY DELIVERY TAKE?
At Parkys furniture and rug stores our aim is to dispatch your goods at the earliest possible time. On Corona items we will normally courier them to you as soon as possible Please note the delivery time is a guideline - if a product is out of stock you will be contacted immediately.
Q WHAT IS RAPID DELIVERY?
Rapid delivery is for items in stock in our warehouse we can deliver these within 48 hours locally! All other areas are normally within 7-21 working days.
Q WHAT WILL HAPPEN ON THE DAY OF DELIVERY?
We will normally contact you by telephone at least 48hours prior to despatch to confirm your delivery. We aim to accommodate your desired delivery time of either morning or afternoon however this is not always possible. At your request our drivers can contact you 1 hour before delivery.
Q WHERE DO YOU DELIVER?
We deliver to all addresses within the UK mainland.
Q DO YOU DELIVER EVENINGS AND WEEKENDS?
At present we deliver between the hours of 9am - 5pm weekdays only.
Q DO YOU DELIVER OUTSIDE THE UK?
No - for overseas customers we will deliver to your pre-arranged shipper and all shipping arrangements must be made directly by the customer.
Q WHO WILL DELIVER MY ORDER?
Locally we deliver the goods ourselves anywhere else we will send the goods by courier.
Q DO YOU OFFER AN ASSEMBLY SERVICE?
At Parkys furniture and rug stores items marked some assembly is required. Larger items do need complete assembly which are clearly highlighted on our website. Locally we can do a home assembly service option on the product page our delivery team will assemble your goods and dispose of all packaging for an extra charge.
Q WILL YOU TAKE THE BED/FURNITURE UPSTAIRS?
If the delivery is local we can bring it upstairs for you in the room of choice but to make their job easier, please remove all obstacles/pictures from passageways.
Q WHAT IF I PURCHASE A PRODUCT AND IT DOES NOT FIT IN MY ROOM?
We would ask you to ensure all measurements are checked prior to ordering. If your items do not fit we cannot be held responsible. On special size beds/mattresses and headboards we require written confirmation by Email or fax as we cannot be held responsible for errors in measurement on your part.
Q WHAT GUARANTEE DO YOUR PRODUCTS HAVE?
All goods at Parkys furniture stores carry a minimum of 1 years guarantee.
Q CAN YOU DISPOSE OF MY OLD BEDS/FURNITURE?
Yes providing we are delivering like for like furniture we can dispose of your old furniture at the same time. A charge is made for this service please call 01382322023 for details.
Q CAN YOU MAKE ANY SIZE BED OR MATTRESS?
Yes if you require a special or continental size we can manufacture it for you. On some models we offer a rapid special size service. We require written confirmation by Email or fax as we cannot be held responsible for errors in measurement on your part.
Q WHAT IF I NEED MY FURNITURE WITHIN 24 HOURS?
Anything is possible at Parkys furniture and rug stores We would advise customers to telephone this request to discuss details.
Q WHAT HAPPENS IF MY GOODS ARE FAULTY/DAMAGED?
Parkys furniture and rug stores take great care to ensure your goods reach you in perfect condition. However in the unlikely event a product is damaged please contact us immediately by Email or telephone with your details to enable us to arrange an exchange.
Q DO YOU HAVE A BROCHURE?
Our website is our brochure which is constantly updated with new products and services available.
Q I NEED HELP AND ADVICE BEFORE ORDERING
We appreciate you may have questions relating to your choice of beds or furniture. Please feel free to telephone our team of highly experienced staff for any information on our products and services. We will be more than happy to help you.
Q CAN YOU FURNISH MY PROPERTY AND DO YOU PROVIDE AN INTERIOR DESIGN SERVICE?
No but if you come into one of our stores you can buy furnishings.
Q DO YOU OFFER A BULK/TRADE DISCOUNT?
Our prices are very competitive. However if you are buying in bulk please contact us on 01382322023 to discuss your requirements.
Q IS EVERYTHING ON YOUR WEBSITE IN STOCK AND ON DISPLAY IN YOUR STORE?
It is not currently possible to view everything we sell on our website. Wherever possible we will have at least one item of furniture from a range for viewing to enable our customers to see the colour/finish and quality of our products.
Q WHAT ARE FAST-TRACK ITEMS?
Fast-Track items are products that are currently over-stocked in our warehouse. If you order any of these items you can receive them quicker than the normal lead time. However please note that this is no guarantee and can depend on your location, other items you order and delivery runs to your area.
HAPPY SHOPPING!
Parkys Furniture and Wood Care
Remove Water Spots from Polished Wood
Water makes a filmy gray spot. If not too deep, rubbing with the fingertip will remove the spot. Otherwise, use a small piece of cheesecloth tightly wrung out of hot water with 2 or 3 drops of household ammonia in it. Rub lightly and quickly with the cloth; then instantly rub with a soft oiled cloth. Finally go over the whole surfact with oil. Rub until all extra oil is used. Keep coasters under glasses and guard wood floors from dripping umbrellas! Other ways to repair: Try wiping with mayonnaise; Make a paste of wood ash and salad oil; Ashes from cigarettes and saliva, and rub; hunk of raw potato with wood ash rubbed on it. Rub over the area.
Hope some of the above tips help!
Wood Care
The beauty of furniture care is that it helps to protect your investment. Fine furniture is an important purchase. Proper care will help maintain your furniture's finish and ensure that it looks great year after year.
Caring for furniture
Caring for furniture is easy. Following a few simple guidelines will help extend the life of your furniture.
* Always dust with a polish moistened cloth. Polish cushions the cloth eliminating scratching that occurs with dry dusting. Dust will scratch the furniture surface if not removed properly.
* Use a soft, clean cloth that won't scratch the surface. Avoid course or scratchy materials or fabrics.
Enemies of Furniture
Many common problems in furniture care are caused by the elements. If you are aware of these troublemakers, the resulting damage can easily be avoided.
* Sunlight's ultraviolet rays can damage wood finishes. Arrange furniture out of direct sunlight; use sun screening drapes during intense sunlight hours; rotate furniture in place and in room arrangements.
* Liquid spills will damage furniture if not removed promptly. Use coasters under beverages, glasses, saucers under cups and flowerpots. If a spill still occurs, immediately blot it gently without rubbing the surface.
* Heat creates a chemical change in the furniture finish, which can result in a white spot. Use protective pads under hot dishes, utensils or cooking appliances.
* Cyclic changes in temperature can damage furniture. Hot blasts of air such as those found from central heating should be avoided because they can cause extreme localized drying of the wood.
Fabric Care
Upholstered furniture adds function and beauty to every room of your home. The choices are many with a wide variety of fiber, fabrics, colors and styles readily available. The following information will help you care for your upholstered furniture.
General Care Tips
Rearrange furniture occasionally to ensure even use of the cushions and wear areas.
Reverse loose cushions weekly.
Vacuum often to remove grit that can cause abrasion.
Caution those wearing clothing with transferable dyes, such as blue jeans, etc. that the dye could transfer onto light colored furniture.
Protect fabric from the sun. Ultraviolet light (sunlight) will cause fiber degeneration and color-fade. Fabrics should not be placed in direct sunlight, as this may cause fading.
Occasionally, dyes can fade from impurities within the air.
Keep pets off the furniture. Pet urine and pet body oil can be difficult to remove. Pet abuse voids manufacturers warranty.
Use proper care with structural weave fabrics (design created by the weave) to protect against snags.
Mattress Care
Your new mattress will help create a restful sleep environment, improper installation can damage your new sleep set. Make certain your King or Queen size bedding is supported with a rigid center bed support system.
General Mattress Care Tips
Turn, and rotate a new mattress every few weeks to help smooth out contours. After a few months, turn and rotate your mattress twice a year to help equalize wear and tear that normally occurs. Be sure to rotate your foundation as well.
Avoid using the handles to support the full weight of the mattress. Typically, Handles are designed to help position the mattress over the foundation. If used improperly, handles may pull out and damage the fabric.
Vacuum your mattress and foundation for general maintenance. Use a mattress pad to help keep the sleep set free from stains. Soiled bedding voids manufacturers warranty.
Parkys Mexican pine furniture care and maintenance tips
Mexican pine furniture care and maintenance tips To enjoy your new furniture for many years to come please follow our advice on how to
look after it.
Do's and Don'ts
Do not place this product next to a radiator or in direct sunlight. Wood is a natural product and will expand if subjected to damp and will shrink and may crack if subjected to heat. This product is made of pine, which is a timber that is common for furniture, but susceptible to temperature changes. With pine furniture it is recommended that an even room temperature be maintained with no sudden temperature fluctuations, up or down.
Do not place HOT or CHILLED items directly on to the surface, use a place mat. Or marking will occur.
For general cleaning use a duster or damp cloth (ALMOST DRY) not wet.
Do not use soap and water or detergents of any kind on this product for cleaning. To maintain the characteristic finish on this furniture, do not use aerosol sprays or any polish containing Silicon. If unsure, try on an area that's not seen and look for reactions. There is a natural stain and finish on this furniture and it will react to most manmade products.
It will from time to time require the surface re-treating again to maintain its character. You can easily do this yourself using block wax we use brown shoe polish ,but test first(unperfumed), rubbing it over the whole item, following the manufacturers instruction. After treating your furniture, you may notice it is slightly more waxier than previously. This is normal because wood is a natural product that breathers and absorbs depending on room temperature.
The use of any cleaning materials other materials other than those recommended could damage the surface and will invalidate any claim.
From time to time it may be necessary to tighten fittings. This is normal and regular inspections should be carried out.
Do not place furniture onto a wet or damp floor as staining may occur to your floor.
PARKYS CARE TIPS FOR YOUR MATTRESS AND BED;
* Never fold or bend the mattress, as this will distort the spring unit.
* Modern spring interior mattresses cannot be rolled for storage.
* Sitting on the edge of your mattress for long periods can affect its shape.
* Lively children may use your new bed as a trampoline. This is not recommended if you want to prolong the lifespan of your bed.
* Use mattress handles, if provided, and do not overload divan bed drawers.
* Check that the legs and castors are tightened fully from time to time.
REGULAR, EASY CARE MAINTENANCE
* Turn down the bed clothes every morning to allow the bed to cool down and breathe.
* Turn your mattress over twice a month for the first six months, and once a month thereafter. This will help to equalise wear and plump up the fillings.
* Please note that some mattresses i.e. latex may not require turning.
* Take care when turning mattresses; do it with someone else especially when they are particularly heavy. Frequent turning and plumping reduces natural dips and 'nesting' in spring interior mattresses.
* The drawers within a drawer divan are usually designed to hold lightweight items, such as bedlinen, and should not be overloaded.
* Where fitted, headboard bolts and legs may need to be tightened at regular intervals in order to prevent causing damage.
STOP SPILLS BECOMING STAINS
* Ensure that a spillage is simply mopped up quickly with a clean, dry cloth.
* Always use a good quality mattress protector that can be cleaned.
CLEANING
* Never wet clean your mattress.
* Regularly clean your bed with a soft brush or lightly vacuum using an upholstery attachment.
* If your mattress does become wetted, stand it on its side to minimise the penetration of moisture and allow it to air away from direct heat.
* Always follow your manufacturer's cleaning and care label instructions.
Parkys Rug Care and Cleaning Tips
Please note that these instructions are guidelines only. We always recommend that you consult the cleaning and rug care instructions that come with your rug, or are found on many manufacturers’ websites. Always test a small portion of the rug before applying a cleaning method to the entire rug.
General Maintenance tips
* Vacuum often - frequency depends on amount of traffic rug receives. When vacuuming, perform several passes from various angles to ensure a thorough cleaning. Ideally, empty the bad when half full.
* Perform an annual detailed cleaning (or hire someone to do it!)
General tips for removing spills and stains
* Clean spill immediately!
* If spill is liquid, blot up as much as possible with dry, non-dyed towel.
* If spill is solid, gently scrape of material with dull silverware or spatula.
* To minimize potentially damaging excess liquid, use as little soap and water as possible.
Cleaning Spills
As a general rule, follow any cleaning instructions provided by the rug's manufacturer.
Wool Rugs
1. With a dry cotton towel or white paper towel, blot out stain as much as possible
2. Scrape off any food or debris with a dull knife.
3. Mix a very small amount of dish soap ( Palmolive, etc.) with a cup of cold water.
4. With clean sponge and soap mix, gently remove remainder of stain.
5. Blot area with dry towel.
6. Avoid excessive heat or agitation. For all-over cleaning, we recommend using a professional. Wool rugs are more prone to bleed and stain than their synthetic counterparts, thus requiring extra prompt and careful cleaning.
Olefin/Polypropylene/Nylon Rugs Synthetic - color fast, won't run or bleed. Easiest to clean.
1. First, blot out stain as much as possible with dry cotton towel or white paper towel.
2. Scrape off any food or debris with dull knife.
3. Mix a very small amount of dish soap ( Palmolive, etc.) with a cup of cold water.
4. With clean sponge and soap mix, remove remainder of stain. Avoid using excessive water.
5. Blot area with dry towel.
6. For all-over cleaning: Send it to a professional cleaner.
Shag Rugs For everyday cleaning, give rug a good shake to remove loose dirt and fluff the pile. We recommend you go over your carpet every day with an upright vacuum that has a beater-bar action (no teeth or combs). For deeper cleaning, professional cleaning is recommended. Small rakes can also be used to fluff the pile, if necessary.
Silk Rugs Due to the delicate nature of the fabric, rug should be dry cleaned.
Cotton/Rayon
* May be cleaned using all methods.
* To prevent shrinking and possible browning, avoid excessive drying and agitation. |
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